Team Leader Operations

2 - 6 Years

Job Description

We need Team Leader - operations for our travel Vertical (


  • Managing Escalation calls for the team; including follow up with customers to make sure needs are being met.
  • Effectively converts customer escalations into business outputs.
  • Understand organisation vision and goals on revenue.
  • Should communicate monthly goal sheet and share daily targets for key commercial parameters
  • Role incumbent has to drive multi KPI interface which include Overall revenue, Cross Sell, Conversion etc.
  • Conducts timely team meets and huddles to facilitate engagement activities and address team issues.
  • Ensure follow up review is completed for all initiated activities

  • Should have minimum 4 years of experience and atleast 2years working as Team lead in international Travel domain
  • Experience on GDS (sabre and Amadeus) and thorough knowledge of travel processes.
  • 24/7 Flexibility to work in shifts
  • Pro-active attitude, intellectually curious, creative and self-motivated

Please whatsapp updated resume on 8929573210 or email on

Salary: Not Disclosed by Recruiter

Industry:Travel / Hotels / Restaurants / Airlines / Railways

Functional Area:Travel, Tours, Ticketing, Airlines

Role Category:Ticketing/Travel/Documentation

Role:Operations Executive


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Xcel Serv Solutions Private Limited

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Recruiter Name:Mr. Suneet Hans

Contact Company:Xcel Serv Solutions Private Limited