Team Leader – Ticketing (international)

2 - 6 Years

Job Description

We need Team Leader - Ticketing for our US based travel Vertical (


  • Managing ticketing activities for the team such as Issuance, Re-issuance, Re-validation, on world-span / sabre / Amadeus
  • Cancellation and Refunds, Documenting all activities including follow up with customers and clients to make sure needs are being met.
  • Understand organisation vision and goals on revenue.
  • Should communicate monthly goal sheet and share daily targets for key commercial parameters
  • Role incumbent has to drive multi KPI interface which include Overall revenue, issuance, reissuance, re-validation of tickets.
  • Conducts timely team meets and huddles to facilitate engagement activities and address team issues.
  • Ensure follow up review is completed for all initiated activities

  • Should have minimum 4 years of experience and at least 2 years working as Team lead in international Ticketing
  • Experience on GDS (sabre Amadeus and worldspan)
  • 24/7 Flexibility to work in shifts
  • Pro-active attitude, intellectually curious, creative and self-motivated

Salary: Not Disclosed by Recruiter

Industry:Travel / Hotels / Restaurants / Airlines / Railways

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Xcel Serv Solutions Private Limited

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Recruiter Name:Mr. Suneet Hans

Contact Company:Xcel Serv Solutions Private Limited